There could be numerous reasons that may be preventing you from signing in to your Comcast email account. The problem could be arising because of anything as simple as CapsLk Key being enabled to account being used by someone else through hacking. In order to troubleshoot Comcast email login problem, it is suggested, to begin with, basic troubleshooting mentioned below.
- Check that your Comcast modem or router is connected properly.
- If you are using an email client, make sure that the email settings are entered correctly.
- Instead of using an email client, try using Comcast Webmail to access your email account.
If you are not able to login to your account using a web browser as well, your account might have been hacked by someone. In such a case, resetting the password of your account will help you get access to it. Following are the step-by-step instructions to reset Comcast email password.
Steps to Fix Login Issue in Comcast Email Account
1.) On your web browser, go to the Comcast Xfinity website and click on the Sign In option located on the upper-right of the page. This will open a new page on your screen.
2.) On the Comcast sign-in page, locate the Forgot username or password? link and select the password option. You will be taken to the next page where you will be asked to enter your Comcast account username.
3.) After entering the username, click on the Continue button.
4.) Then on the next screen, you will need to enter the Captcha as shown on your screen. Confirm the captcha and you will be taken to the next page where you will be provided with a couple password recovery options.
5.) The options will be something like this:
- Send an email to A***[email protected]
- Send a text message to my mobile phone (***) ***6789
6.) You will need to select one of the password recovery options and click on the Continue button. If you select the first option – “Send an email to A***[email protected]”, you will get a password reset link in your email account. Follow the instructions in the link to reset the password.
7.) However, if you select the second option – “Send a text message to my mobile phone (***) ***6789”, you will receive a code on your phone number which you will need to enter on the subsequent screen.
NOTE: In case you don’t have the access to your phone or email mentioned in the password recovery options, click on the Try a different method link. You will be asked to answer a security question (which you would have set up at the time of sign up process as a recovery option) and ZIP Code. Make sure to enter the correct answer and ZIP Code and click on Continue button.
8.) If Comcast verifies you are the rightful owner of the account after fulfilling the requirement for any of the given password recovery options, you will be directed to Password Reset page.
9.) On the Password Reset page, you will simply need to create your new password and click on Continue button.
10.) Comcast will send a confirmation message for successfully resetting your account password. After that, you can easily get access to your Comcast account.
So, this is how you can troubleshoot Comcast email login issues.