If you are facing synchronization issues with your Outlook in Windows 10, there can be different reasons responsible for it. In this guide, you will be provided a few workarounds that would help you overcome the problem. However, before you consider these workarounds, you will need to ensure that your device is running with the latest operating system and app updates. After that, you can follow the workaround suggested below to fix Outlook sync issues on Windows 10.
Ways to Fix Outlook Sync Issues on Windows 10
- Verify the Connectivity With Email Server
If you are unable to send or receive emails, you will need to ensure that you have access to your email server.
- Make Sure That Your Device is Connected to the Internet: You will need internet access to send or receive email. So, make sure your that device is connected to the internet and it’s functioning properly.
- Consider Sending Email via the Web: As most of the email service providers allow you to access your email through a website. Therefore, it is suggested to sign in to your email account through the website and check whether or not you can send and receive email there. If you are unable to do so, it means that there might be an issue with your email server. In such a case, you will need to contact your email service provider for support.
- Consider Sending Email Using Another Application or Device: If you are using another email application, computer, or mobile device, you can also try sending and/or receiving email from such applications or devices. If you are unable to do so, it implies that there could be a problem with your email server. Here, you will need to reach your email service provider for assistance.
- Check the Status of your Email Server: In case your email service provider doesn’t have a website and you are unable to configure your email on another application or device, you will need to reach your email service provider to check if your email server is accessible or not.
- Check Your Security Software
Sometimes, security settings and software like firewalls and antivirus software might prevent you from synchronizing your email and calendar events. Although it is not suggested to disable security software permanently, disabling the software temporarily will allow you to determine if such settings or software are preventing you from synchronizing your email or calendar events in Outlook on Windows 10.
Remove your Account and Re-add
In certain cases, you can also consider resolving the sync issues by removing your account from the Mail and Calendar apps in Windows 10 and adding it again. Here are the steps to follow:
- Firstly, you will need to go to the Start menu located at the lower-left corner of the screen. From the menu that appears on your screen, you will need to select the Mail application.
- Next, you will need to select the Settings button located at the bottom of the left-hand navigation section.
- Then, you will need to select the Manage Accounts option.
- After that, you will need to choose the account which you wish to remove and select the Delete account option from this device.
- Once deleted, you will need to add the account again.
- Consider Verifying your Advanced Mailbox Settings
If you are using a Yahoo! Mail, iCloud, Google, IMAP, or POP3 account, you will need to verify the settings in the advanced mailbox settings to ensure that they are set up correctly to the specification of your email provider. In case you are using an Outlook.com, Microsoft 365, or Exchange account, you will not be having the advanced mailbox settings unless the account was configured using the advanced setup process.
Collect the Important Information from your Email Service Provider
Before you consider checking the advanced settings, you would want to look into the website of your email provider, or you will need to reach your email provider, to know the correct server settings. You will need to have the below-mentioned information:
- The incoming and outgoing email server address and server ports
- Check if the Outgoing Server Require Authentication?
- Check if the same username and password are being used for sending emails?
- In case you find the username and password to be different, you will need to ensure that you have the correct username and password.
- Check if the incoming server and outgoing service require SSL?
- Check Contacts server (if applicable)
- Check Calendar server (if applicable)
Consider Inspecting The Advanced Mailbox Settings
- To begin with, you will need to navigate to the Startoption and open the Mail application from the start menu that appears on your screen.
- Next, select the Settings option located at the bottom of the left-hand side navigation pane.
- Then, you will need to choose the Manage Accountsoption and select your email account.
- After that, you will need to choose the Change mailbox sync settingsand go to the Advanced mailbox settings section.
- Now, you will need to check your incoming and outgoing email server addresses and ports to ensure that they are correct.
- Then, make sure to deselect the check box next to the option – Outgoing server requires authentication if your provider does not need authentication.
- After that, you will need to deselect the check box next to the option that reads – Use the same name and password for sending email if your provider needs a separate authentication for sending email. And, then provide the outgoing server username and password.
Notes: If required, you may also need to change the following settings:
- Make sure to select the check box next to Require SSL for incoming email if your provider requires SSL for incoming email option.
- Make sure to select the check box next to theRequire SSL for outgoing email if your provider requires SSL for outgoing email option.
- Make sure that the Contacts server and Calendar server addresses are entered correctly.
NOTE: In case you are using an Exchange account that requires advanced settings, consider removing the account and re-add it using the advanced settings. So, these are the different workarounds that you can follow to fix Outlook sync issues on your Windows 10 system.