Verizon Webmail Not Working [Fixed]
Although Verizon webmail is a reliable email service and doesn’t run into issues frequently, however, if you ever find your Verizon webmail not working properly, the reasons could be various. Some of the reasons can be problems at Verizon’s end, incompatible or outdated web browsers, internet connectivity issues, faulty browser enhancements, etc. To know how to fix your Verizon webmail not working issue, you can consider the workarounds provided below.
Ways to Fix Verizon Webmail Not Working Properly
- Contact Verizon
The first thing to consider when not able to access your Verizon webmail account is that the problem is not occurring at Verizon’s end. If the problem seems to be with Verizon Server, you can wait until the problems get resolved. While there are numerous third-party online websites that can help you know the status of Verizon, it is suggested to contact Verizon directly to know the status.
- Check Your Internet Connection
Sometimes the problem with your Verizon Webmail, not working can also occur due to poor or no internet connectivity. Therefore, it is recommended to check your internet connection before moving to the below-mentioned workarounds. To check your internet connection, you can open a random website on your web browser and see if it is loading properly or not. If you are unable to access the website on your browser, you will first need to fix issues with your internet and then check if the problem with your Verizon email account is fixed. On the other hand, if you are able to access the website, this means the problem is not with the internet connection. You can move to the next workaround.
- Use an Updated and Compatible Web Browser
As the problem with Verizon webmail not working can also occur when you are using an outdated or incompatible web browser, make sure that the web browser that you are using is running with the latest updates and it is compatible with Verizon.
- Check Browser Enhancements
If you recently installed browser enhancements on your web browser and then started experiencing issues accessing your Verizon email account on your web browser, you can consider removing the faulty browser add-on or plugin. To verify if the problem with your Verizon webmail is causing due to browser enhancement, you can try accessing your Verizon email account on a private browsing window (For example, Incognito mode for Google Chrome). When you use a private browsing window for accessing a website, it prevents your browser from loading any browser extensions. This way you can easily check if the extensions on your browser are responsible for causing the problem. If you are able to access your Verizon email account on a private browsing window, it means that you have one or more browser enhancements installed in your browser. In such a case, you will need to disable all the browser enhancements (one at a time) to find the faulty extension causing the problem. Once you find it, consider removing it from your web browser.
- Check Security Programs or Settings
Firewall settings or an antivirus program installed on your computer can sometimes prevent your web browser from functioning properly. Such restrictions from these settings and programs can lead to a problem accessing certain websites online including Verizon. Therefore, it is suggested to check your firewall settings and security programs to know if they are responsible for causing the problem. You can consider temporarily disabling these settings and programs (one at a time) to know which one is exactly causing the problem. If you find any such settings or program causing the problem, you can consider creating an exception for your web browser to access the Verizon email account on that particular web browser.
- Check Your Verizon Email Account Password
Sometimes, you might be logging into your Verizon email account using the incorrect password on a web browser. If you are unable to recall the password you used for your Verizon email account, you can reset it by following the instructions provided below.
- Open a web browser on your computer and go to the Verizon password reset page using the URL – https://ssoauth.verizon.com/sso/forgotFlowsV1/password/verifyIdentity.jsp?clientId=RAP.
- Once you are on the password reset page of Verizon, you will need to enter your User ID in the prompted field and press the Continue button.
NOTE: If you have forgotten the User ID of your Verizon email account, you can click on the Forgot your user ID? Option on the Verizon password reset page and follow the on-screen prompts.
Related Blog: Change Verizon email password
- On the next screen, you will be prompted to provide one of your information for verifying your identity as the rightful owner of the account. So, enter the prompted information in the provided field and press the Continue button.
- After that, you can follow the on-screen prompts to reset the password of your Verizon email account. After resetting the password of your Verizon email account, you can use it to access your account on your web browser.
So, these are the different workarounds that you will need to consider to fix Verizon webmail not working issue.