While CenturyLink is usually known for offering effortless services to its customers, both in terms of features and functionalities. However, sometimes, some users may experience one or the other problems in their Century email accounts, such as problems sending or receiving email, getting unwanted email, forgot password, etc. If you are experiencing any such issues with your CenturyLink email account, you can consider the below-mentioned common workarounds to overcome the problem.
Common Workarounds to Fix Issues When CenturyLink Email is Not Working
- Check Internet Connection
The first thing you will need to ensure when facing issues with your CenturyLink account is that your internet connection is functioning properly. To check your internet connection, you will need to open a random website on your web browser and check if it is loading as expected or not. If the website is not loading properly, you will need to fix issues with your internet first and then try to access your CenturyLink email account. However, if you don’t face an issue opening the website on your web browser, then the problem might be with your CenturyLink email.
- Check the Status of CenturyLink Email
If the issues don’t seem to be with your internet connection, it is suggested to check the status CenturyLink email before you look for further workarounds. This is because sometimes the problem can also be with CenturyLink (for example due to server maintenance). To check the status of CenturyLink, you can either check the third-party websites or you can contact CenturyLink customer support. If the problem doesn’t seem to be at CenturyLink email’s end, you can proceed to the next workaround.
- Check the POP and SMTP Settings
If you are accessing your CenturyLink using a third-party email client such as Mozilla Thunderbird, MS Outlook, or Apple Mail, it is important that you configure your CenturyLink email account with the correct server settings. If you have configured your CenturyLink email account with POP/IMAP and SMTP settings, you can refer to the following POP/IMAP and SMTP settings:
- Domains: centurylink.net
- Incoming Server (Select One): POP: centurylink.net, Port: 995, Security: SSL | IMAP: mail.centurylink.net, Port: 993, Security: SSL
- Outgoing Server: SMTP: emstp.centurylink.net, Port: 587 TLS if available
- Username: Enter your complete email address
- Server Limits: Email box storage limit: 700 MB | Email send size limit: 10 MB
Make Sure Your Password is Functioning
Another thing that you need to ensure is that your password is functioning. You can do this easily by signing in to your CenturyLink account. However, remember that passwords are case-sensitive. If your password is not working and you are unable to sign in, you can reset the password by following these steps:
- On your computer web browser, you will need to go to the Centurylink email sign-in page.
- Once you are on the sign-in page, you will need to click on the Forgot Password? Option.
- Then, simply follow the on-screen instructions to reset your account password.
Make Sure There Is No Security Conflict
Sometimes the problem can also be occurring due to a security conflict with your computer firewall or antivirus software. To check if the problem is occurring due to this, you will need to temporarily disable your security software. After temporarily disabling the security software, you will need to check your CenturyLink email account whether the problem is resolved or not. If the problem persists, you can reach CenturyLink customer service for further assistance. So, these are the common workarounds to consider when your CenturyLink email account is not working.